Customer Care

Toll

Here you’ll find information on calculating tolls, managing missed payments, and requesting receipts, along with contact information.

Refunds for Construction Sites, Work Sites, and Traffic Blocking Events

in application of the Resolutions of the Transport Regulatory Authority (ART) n.132/24 and n.211/25.

Other refunds

Find out how to request a refund for missing receipts, incorrect charges, or vehicle classifications, with complete instructions.

Compensation for damages

Here you’ll find instructions for reporting damage on the A24/A25 and submitting a compensation request to Strada dei Parchi S.p.A.

Complaints

If you traveled on the A24/A25 motorways and want to submit a complaint, here are the instructions for reporting the incident and receiving a response.

Faq

If you have questions or can’t find the information you need, check out our FAQ section for helpful clarifications and answers.